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Frequently Asked Questions

[*Note: The Edge Membership is changing its structure and membership fee effective April 1, 2018. The following terms apply to the new membership. All current members (the "Principal" level) are encouraged to upgrade to "Edge Membership" as the Principal level will no longer be offered after May 1, 2018.]

Q: Do I need a credit card to begin membership in The Edge?
A
: Yes. You'll enter a credit card number when you apply for membership. When your membership is approved (generally within 24 hours) your credit card will  be charged $149 at that time, and every month thereafter for as long as you remain a member. If we are unable to accept your membership, the full $149 will be refunded immediately, although it may take a few days for the funds to show up in your account. We do offer a 90-day money-back guarantee if you are not fully satisfied, and you may cancel your membership at anytime from your own online portal, or by sending an email to support@edgemembership.com. 100% of your 90-day  investment will be refunded.

Q: I was a Principal level member but let my membership lapse, or my credit card on file was declined. Now, I want to join again. What do I do?
A: Effective immediately, the only membership level offered is called the Edge Membership. All Principal level members must upgrade their membership ("change membership level") to "The Edge Membership," or their membership will lapse. Principal members are guaranteed approval if they upgrade prior to May 1, 2018. 

Q: Can I be sure that my competitors will not also be members of The Edge?
A: We make every effort to ensure that all members of The Edge are comfortable sharing confidential information with all other members. We typically recruit only one member per major market, with the obvious exceptions of the largest cities where 2-3 members can easily coexist. We even ask you to name a competitor or two that you would not be comfortable sharing information with, and we do everything we can to exclude them. However, we cannot guarantee such protections and your only recourse, should we later add a member you feel is a direct competitor, is to terminate your membership.

Q: Is there a fee to attend the Annual Member Conference?
A: Yes. Those fees will be established in the summer each year, but given the members-only nature of the event, we keep our fees as low as possible.  We will hold the annual event in November, subject to demand. No live event is guaranteed and your monthly dues not not include this event.

Q: How do I update the credit card I have on file for my membership?
A: If you want to change an active credit card on file, log in with your username and password and then click on your name at the top right of the page. This will take you to your Profile page. Scroll down until you see the last 4 digits of your current credit card. Next to that will be the very small words, "Update Credit Card." 

Q: What if my credit card was declined? 
A: Regrettably, our system only retries your credit card over a period of two days. After that, your billing profile is cancelled, and to renew membership, you'll need to just start over as described above. Since no individual member data is stored on our site, there is nothing lost by starting a new membership.

Q: What if I'm interested in one-on-one coaching or consulting services?
A: David wants to get to know every member of The Edge, and thus offers complimentary phone calls to members to discuss these options, or merely to let you introduce yourself. To self-schedule a time, please click on the "Coaching" tab from the main menu. (Or click HERE.)

Q: What if I have any other questions?
A: Feel free to email us at any time at support@edgemembership.com. We try to respond within a few hours.

Have a question?

Please email us at support@edgemembership.com

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The Edge is a subsidiary of Designing Profits, Inc., a Texas corporation

support@edgemembership.com

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