Q: How do you maintain the protected market areas for Principal level members?
A: We've been doing this for over a decade, and while there is no perfect approach that would be practical, zip codes have done a good job. Besides, we have found over the years that even designers who are from the same areas work very well together in our events.
Q: Are there ever exceptions to the protected areas awarded to Principal members?
A: Yes. On occasion we will allow more than one member from a given zip code, and reserve the right to do so. This is generally because the new member is known to us and we know will be a valuable contributor to all other members.
Q: Is there a fee to attend the Annual Boot Camp?
A: Yes. Those fees will be set in the summer of 2017 and the higher your member level, the deeper the discount. In fact, if you're planning to attend the Retreat, being a member at the Principal level will more than pay for itself.
Q: Can I download video tutorials and recordings?
A: No. For purposes of security and copyrights, you can only view streaming videos while online in your member Dashboard.
Q: What if I need to cancel my Principal level membership?
A: Memberships are month-to-month with no contract. To cancel your Principal level membership, you can either click on "Upgrade" and "Change Member Level" back to Free (to be kept on the list for notifications about events, etc.) or go to your Profile page and click on "Stop Recurring Charges." (Click on your name at the top right when logged in to find the Profile page.) You can also send us an email at email@example.com. Please keep in mind that you will no longer have a protected market for Edge membership in your area.
Q: How do I update the credit card I have on file for membership and other recurring charges?
A: You can update your credit card information three easy ways. To download detailed instructions, please click HERE.