Q: Do I need a credit card to begin membership in The Edge?
A: Yes. You'll enter a credit card number when you join and be charged $59 at that time, and every month thereafter for as long as you remain a member. We do offer a 60-day money-back guarantee and you may cancel your membership at anytime from your own online portal, or by sending an email to firstname.lastname@example.org.
Q: I was a Principal level member but let my membership lapse, or my credit card on file was declined. Now, I want to join again. What do I do?
A: In these cases, you have been automatically moved to our Free level where you still receive notifications, but not member materials. You can renew your Principal membership at anytime simply by clicking on the "Join" tab on the top menu. You'll be prompted to log in and offered an upgrade to full membership. In essence, you're simply starting a new membership as if from scratch. You can also contact us at email@example.com and we'll generate an email invoice for you.
Q: Is there a fee to attend the Annual Member Conference?
A: Yes. Those fees will be established in the summer each year, but given the members-only nature of the event, we keep our fees as low as possible.
Q: How do I update the credit card I have on file for my membership?
A: If you want to change an active credit card on file, log in with your username and password and then click on your name at the top right of the page. This will take you to your Profile page. Scroll down until you see the last 4 digits of your current credit card. Next to that will be the very small words, "Update Credit Card."
Q: What if my credit card was declined?
A: Regrettably, our system only retries your credit card over a period of two days. After that, your billing profile is cancelled, and to renew membership, you'll need to just start over as described above. Since no member data is stored on our site, there is nothing lost by starting a new membership.
Q: What if I'm interested in one-on-one coaching or consulting services?
A: David wants to get to know every member of The Edge, and thus offers complimentary phone calls to members to discuss these options, or merely to let you introduce yourself. To self-schedule a time, please click on the "Coaching" tab from the main menu. (Or click HERE.)
Q: What if I have any other questions?
A: Feel free to email us at any time at firstname.lastname@example.org. We try to respond within a few hours.